Return Policy
Return Policy
At Chateau Vogue, your satisfaction is our highest priority.
Each piece is crafted with care and precision, and we want you to feel as confident in your purchase as you are wearing it.
Eligibility for Returns
We accept returns on eligible items within 14 days of delivery.
Items must be:
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Unworn, unused, and in original condition
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In original packaging, with all tags and accessories included
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Accompanied by proof of purchase
Please note: Perfumes, beauty products, and any customised or final sale items are not eligible for return.
Return Process
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To initiate a return, please contact our Client Services team at [your email] with your order number and reason for return.
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Once approved, you will receive detailed return instructions.
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Return shipping costs are the responsibility of the customer, unless the item arrived damaged or there was an error on our part.
We recommend using a track-able shipping method, as Chateau Vogue is not responsible for items lost in transit.
Refunds
Once your return is received and inspected, refunds will be processed to the original payment method within 5–7 business days.
Shipping fees are non-refundable.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please initiate a return for the original purchase and place a new order.